The NYC Department of Finance (DOF) operates a network of Business Centers across the five boroughs. These centers provide in-person services for:
- Payment processing: parking/camera tickets, property/business taxes, booted/towed vehicles, Environmental Control Board judgments
- Parking ticket hearings and appeals
- Deed and mortgage recording via City Registry (Manhattan site)
- Permits & document submission: tax maps, eviction notices, lien settlements
- IDNYC replacement, court & trust transactions, cash bail services (limited Manhattan-only)
Appointments are strongly encouraged though walk-ins are accepted
đź“Ť Key Locations, Hours & Contact
| Center / Borough | Address | Hours | Phone / Booking |
|---|---|---|---|
| Manhattan | 66 John St, 2nd Fl, NY, NY 10038 | Mon–Fri, 8:30–4:30 | 311 or 212‑639‑9675 |
| Bronx | 3030 3rd Ave, 2nd Fl, Bronx, NY 10455 | Mon–Fri, 8:30–4:30 | 311 |
| Brooklyn | 210 Joralemon St, Brooklyn, NY 11201 | Mon–Fri, 8:30–4:30 | 311 |
| Queens | 144‑06 94 Ave, Jamaica, NY 11435 | Mon–Fri, 8:30–4:30 | 311 |
| Staten Island | 350 St Mark’s Pl, Staten Is, NY 10301 | Mon–Fri, 8:30–4:30 | 311 |
🚉 Transit & Accessibility
- Manhattan (66 John St): Walkable in the Financial District; served by 2/3/4/5, A/C, J/Z, PATH, Fulton Center & multiple bus lines.
- Bronx: Close to 2/5 express train (149 St–3rd Avenue) and BX2/15/32/4/55 bus routes.
- Brooklyn: Near Borough Hall, J/Z trains, multiple bus routes.
- Queens: At Jamaica transit hub (E, J, Z lines & LIRR) .
- Staten Island: Accessible near ferry terminal and Staten Island Railway.
All centers are wheelchair accessible, with free language interpretation and TTY services.
🛠️ Services & Facilities Table
| Service / Facility | Available At | Details |
|---|---|---|
| Violations Payments (parking/camera) | All locations | In-person payments, kiosks available |
| Parking Ticket Hearings | All locations | Appeals under 1 year, OPSA support |
| Towed/Booted Vehicle Release | All locations | Requires appointment, 24/7 phone option |
| Deeds & Mortgages Recording | Manhattan only | Full registry services |
| Cash Bail / Court & Trust | Manhattan (2nd & 13th Fl) | Available Mon/Tue |
| Tax Map, Lien Sales: Filing/Maps, etc. | All locations | Submission & document assistance |
| IDNYC Replacement | Business Centers | Fee $10, hardship waiver option |
| Language & Accessibility | All centers | Interpretation, TTY support |
| Self-Service Payment Kiosks | All centers | For violations, property, biz tax |
Google Maps Location
🌟 Public Feedback
- Brooklyn Center: Rated ~3.0/5 based on 184 reviews, reports of knowledgeable staff amid perceived bias in hearings.
- Manhattan Center: ~2.1–2.2/5 from 146 reviews; long waits and inconsistent customer service reported.
- Bronx, Queens, Staten Island: No user ratings found—public sentiment likely similar to main locations.
- Common praise: Accessibility, kiosk payments, registry services.
- Common criticisms: Bureaucratic delays, staff attitude, perceived fairness issues in hearings.
✅ Pros & ❌ Cons
Pros:
- Comprehensive in-person payment, hearing, and recording services.
- Convenient appointment system with walk-in flexibility.
- Accessible locations with broad transit options.
- Available language interpretation and TTY services.
- Multimodal payment methods accepted (cash, checks, major cards, pre-paid cards) with transparent surcharge policy.
Cons:
- Mixed service quality—patience and professionalism vary.
- Long waits, especially for walk-ins and ticket hearings.
- Public perception of adjudication bias in hearing outcomes.
- No weekend hours and services are limited to weekdays.
- Not all services available at every borough—some functions are Manhattan-centric.
đź“ť Final Summary
The NYC Department of Finance Business Centers are pivotal for NYC residents and businesses handling civic financial tasks. Fully equipped for violations, payments, legal documentation, and more, they offer robust infrastructure including appointments, payment kiosks, and accessible support services.
While service quality varies and wait times can be long, these centers are indispensable for in-person resolution of financial matters. Enhance your visit by booking ahead, preparing documentation, and utilizing online alternatives when possible.
